gc44's Privacy Policy
Protecting your personal information is our top priority — this document explains how we collect, use, and store data.
gc44 believes that the privacy of personal information is a fundamental right. The information you provide on our platform is used solely to deliver services, ensure security, and improve user experience. We never sell or rent your information to third parties.
Types of Information Collected
gc44 collects various categories of information as needed to provide its services. A detailed description of that information is given below:
1.1 Personal Identification Information
During account registration and verification, we may collect your full name, date of birth, mobile number, and email address. This information is essential to confirm your identity and maintain account security.
1.2 Financial Transaction Information
If you use bKash, Nagad, Rocket, or Upay to deposit or withdraw funds on our platform, the associated mobile banking number and transaction details are recorded. Your full payment PIN or password is never stored in our system.
1.3 Usage and Activity Information
When you use gc44, the following information may be logged automatically:
- IP address and device type
- Browser version and operating system
- Date, time, and duration of site visits
- Pages visited and click patterns
- Referral source (which site you came from)
1.4 Communication Information
If you contact our customer support team via live chat or email ([email protected]), records of those conversations may be retained to improve service quality.
How Information Is Collected
gc44 collects information in the following ways:
2.1 Direct Collection
When you create an account on the site, log in, fill out a form to deposit or withdraw, or contact our support team, you provide information directly yourself.
2.2 Automatic Collection
While you browse the site, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve site performance and personalise your experience.
2.3 Through Third Parties
For payment processing, we may receive transaction verification details from mobile financial service providers such as bKash, Nagad, Rocket, and Upay. In such cases, the respective provider's privacy policy also applies.
Purpose of Using Information
gc44 uses collected information only for the following purposes:
- Account management and verification: Confirming your identity, keeping your account secure, and preventing unauthorised access.
- Transaction processing: Successfully completing deposit and withdrawal requests and maintaining a transaction history.
- Customer support: Resolving your questions and issues via 24/7 live chat and email.
- Service improvement: Analysing usage patterns to enhance platform features and performance.
- Security and fraud prevention: Identifying suspicious activity and protecting the integrity of the platform.
- Responsible gaming support: Identifying patterns of problematic gaming behaviour and ensuring appropriate assistance.
- Legal compliance: Maintaining records necessary to comply with applicable laws and regulations.
- Notifications and communications: Sending important updates about your account, service changes, or security alerts.
Information Storage and Security
4.1 Security Measures
gc44 uses industry-standard security technology to protect your information. All data is transmitted through SSL encryption, which keeps information sent between your browser and our servers secure. Stored data is also kept in encrypted form.
4.2 Access Control
Access to your personal information is granted only to staff members who need it to perform their duties. Every access is logged and regular security audits are conducted.
4.3 Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and resolve disputes.
Disclosure and Sharing of Information
gc44 never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may need to be shared in the limited circumstances described below:
5.1 Service Providers
Trusted service providers that assist in operating our platform (such as payment processors, server hosting providers, and cybersecurity specialists) may receive limited access to the information needed to perform their functions. All such providers are bound by strict confidentiality agreements.
5.2 Legal Obligations
We may be required to disclose information to comply with an order from a competent court, a lawful request from a government or regulatory authority, or the requirements of applicable law. In such circumstances, we will disclose only the minimum amount of information legally permitted.
5.3 Fraud and Crime Prevention
If clear evidence of serious fraud, money laundering, or another criminal offence by a user is found, the necessary information may be provided to the relevant authorities.
5.4 Business Transfer
If gc44's business or assets are transferred to another entity at any time, user information may also form part of that transfer. However, the protections of the existing privacy policy will continue to apply.
Cookie Policy
6.1 What Are Cookies?
Cookies are small text files stored in your browser and on your device. They are used to maintain site functionality, remember your preferences, and analyse site statistics.
6.2 Types of Cookies We Use
- Essential cookies: Required for the core functions of the site to operate. Without them, the site does not work properly.
- Functional cookies: Remember your language, login location, and other preferences.
- Analytics cookies: Collect anonymous statistics to understand how site pages are being used.
6.3 Cookie Control
You can disable or delete cookies by changing your browser settings. However, disabling cookies may limit certain site features and affect your browsing experience.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
7.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide it to you within a reasonable timeframe.
7.2 Right to Correct Information
If your information is incomplete or incorrect, you may request a correction. It is your responsibility to provide accurate information.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, retaining information necessary to fulfil legal obligations may be essential for us.
7.4 Right to Object to Processing
If you believe your information is being processed inappropriately, you may raise an objection. We will consider your objection and take appropriate action.
7.5 Right to Withdraw from Marketing Communications
If you no longer wish to receive promotional communications from us, you may withdraw that consent at any time by contacting [email protected]. Service-related communications will still continue.
Privacy of Minors
gc44 is an adults-only platform intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.
If it comes to our attention that information from a minor has been collected inadvertently, we will take immediate steps to delete that information and close the associated account.
If you believe a minor is using our services, please notify us at [email protected].
Third-Party Services
The gc44 platform may include third-party game providers, payment gateways, and other services. These third parties have their own privacy policies and are responsible for the information collected through them.
For example, when you make a payment through bKash or Nagad, those organisations' own privacy policies apply. gc44 is not responsible for how these third parties use information.
We recommend that you read the privacy policy of the relevant third party.
Policy Changes
gc44 reserves the right to update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page and the "Last Updated" date at the top of the page will change.
For significant changes, we will endeavour to notify you by email or through the platform. However, it is your own responsibility to review this policy regularly.
If you continue to use gc44 after a policy change, you will be considered to have agreed to the revised policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the processing of your personal information, please contact us:
[email protected]
We will respond as quickly as possible after receiving your message. For serious privacy matters, our dedicated team works on a priority basis.